âĄAdding Quick Replies
Here are the step-by-step instructions to set up the Quick Replies for your bot's chat:
Do you want to direct your users and the conversation with your bots in a certain direction? This documentation is for you.
Quick Replies are preset messages that are available to users at the beginning of an chat, that can encourage users to ask the right questions or help users that are unable to voice their query properly, by showing these presents right above the text box of the chat.
Log in to the Dashboard -> navigate to the overview page of the bot that you want to change.
Go to Settings -> Bot Appearance -> Bot messaging settings/Text Prompts section and click on it to edit.
Here, scroll down and you will see a "Quick Replies" section.
You will see a simple text input "Add Quick Reply" next to a button "Add"
Simply type-in the message, that you want your users to be able send by simply clicking on the preset, in the text field and click on "Add". Repeat this for as many Quick Replies as you want.
Once these steps have been followed, click on "Save" above your bot preview to save all the changes to your Quick Replies preset.
They will appear above the text box in the chat as shown below.
That's it, your users now have something to help them start the engagement with!.
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