📩Setting Welcome Message

Here are the step-by-step instructions to set up the melcome message for your bot's chat:

Whenever a conversation with your bot is initiated, the welcome message is the first thing your bot says, always. It is also the first message of the conversation and can make a massive difference on the impression a user has towards the bot/website, and by extension your organisation.

1. Log in to the Dashboard -> navigate to the overview page of the bot that you want to change.

2. Go to Settings -> Bot Appearance -> Bot Messaging Settings/Text Prompts, and look for the "Welcome Message" section and click on it to edit.

3. In the "Welcome Message" section, you will see options to edit or add new messages. You can edit an existing message by clicking on the pencil icon, delete a message by clicking on the trash can icon, or add a new message by clicking on the "Add New Message" button.

4. After clicking on the "Add New Message" button, a message form will open. Select the type of message that you want to display (text, image, video, audio, or file), and enter the message that you want to display. You can apply various text editing features such as font style, size, color, and alignment from the toolbar below the message field.

5. Once you have added or edited the message, click the "Save" button to apply the changes.

That's it! You have successfully set up the welcome messages for your bot's chat. You can now preview the changes and make additional adjustments as needed.