---
description: Human Intervention in chatbot conversation
---

# Setting up Live Chat

{% embed url="https://youtu.be/jyWpe8ZSQ-w?feature=shared" %}

The main objective of Live Chat Handover is to give the customers a fallback option to exit the chatbot conversation or talk to the live agent for any urgent or complicated matters.

{% content-ref url="setting-up-live-chat/configuring-live-chat" %}
[configuring-live-chat](setting-up-live-chat/configuring-live-chat)
{% endcontent-ref %}

{% content-ref url="setting-up-live-chat/transferring-to-live-agent" %}
[transferring-to-live-agent](setting-up-live-chat/transferring-to-live-agent)
{% endcontent-ref %}

{% content-ref url="setting-up-live-chat/live-chat-agent-screen" %}
[live-chat-agent-screen](setting-up-live-chat/live-chat-agent-screen)
{% endcontent-ref %}

{% content-ref url="setting-up-live-chat/live-chat-process" %}
[live-chat-process](setting-up-live-chat/live-chat-process)
{% endcontent-ref %}
