Docs
  • Overview
    • 👋Welcome to Orimon AI
  • Product Guides
    • 🤖Create A Bot
      • đŸĨLeads Generation & Support Bot
      • đŸ’ŗE-Commerce Specialist Bot
    • đŸ“ĒFlag and Train
    • âš™ī¸Setting up Bot Appearance
      • 🎨Setting Theme Color
      • đŸ’ŦSetting Message Bubble
      • 🎓Setting Bot Header
      • đŸ—¯ī¸Setting Trigger Icon
      • 📩Setting Welcome Message
      • â—€ī¸Setting Fallback Message
      • đŸŗī¸Disable Branding
      • đŸ—’ī¸Setting Lead Form
      • âš ī¸Setting Up Conversation Triggers
      • ⚡Adding Quick Replies
      • 📎Custom Query Placeholder
    • ✨Setting Up Conversational Leads
    • 🙋Setting up Live Chat
      • âš™ī¸Configuring Live chat
      • đŸ—Ŗī¸Transferring To Live Agent
      • đŸ’ģLive Chat Agent Screen
      • đŸ›Ŗī¸Live Chat Process
      • 🕔Operational Hours
      • âšī¸Disable AI
      • 👉Join Active Chat Room
    • đŸ’ŊBot Model
    • đŸŒĄī¸Bot Temperature
    • 🛑Quota Limits
    • 🎭AI custom prompt
    • 🔑Bring your openAI key (BYOK)
  • Fundamentals
    • 🧑Inviting Members
    • âŦ‡ī¸Install the Dashboard App
    • đŸĻBilling and Subscription
      • 🔔How do I subscribe?
      • 🔋How to buy additional quota for my plan?
      • 📈How do I upgrade my plan?
      • ⛔How do I cancel my plan?
      • â™ģī¸How do I renew my plan?
  • Integrations
    • đŸĒWebhook
    • ⚡Zapier
    • đŸ›ŗī¸Pabbly
    • đŸĒ¸Hubspot
    • đŸ‘ĨSalesForce
    • 📗Google Sheets
  • Channels
    • đŸ—Ŗī¸Setting up Channels for Messages
    • 📩FaceBook Messenger
    • đŸŸĸWhatsApp
      • đŸ’ŗAdd Payment Method
    • đŸĒ›DIY Website Building Tools
    • đŸŸĻTelegram
    • 📰WordPress
    • 🌐Website Integration
    • ⚡Zapier
    • đŸ›ŗī¸Pabbly
    • đŸ‡Ģ🇴Slack
    • 🎮Discord
    • đŸ‡Ģ🇲MS Teams
  • Templates
    • 🤝Book a Meeting
  • White-Labelling
    • đŸŗī¸Getting Started
    • 🤖Chat-Bot White Labelling
    • 🔰Dashboard White Labelling
    • 📧Email White Labelling
  • developer API
    • 🔍Getting Started with APIs
    • âœ‰ī¸Message API
Powered by GitBook
On this page

Was this helpful?

  1. Product Guides
  2. Setting up Bot Appearance

Setting Fallback Message

Here are the step-by-step instructions to set up the fallback message for your bot's chat:

PreviousSetting Welcome MessageNextDisable Branding

Last updated 1 year ago

Was this helpful?

Irrespective of how thoroughly your bot may be trained, there may be instances where it is unsure of how to reply to a user's query, in such cases the bot will reply with the fallback message.

By default your bot will have a few fallback messages, but you can add as many of your own as you want.

  1. Log in to the -> navigate to the overview page of the bot that you want to change.

  2. Go to Settings -> Bot Appearance -> Bot Messaging Settings/Text Prompts, and look for the "Fallback Message" section and click on it to edit.

  3. In the "Fallback Message" section, you will see options to edit or add new messages. You can edit an existing message by clicking on the pencil icon, delete a message by clicking on the trash can icon, or add a new message by clicking on the "Add New Message" button.

  1. After clicking on the "Add New Message" button, a message form will open. Select the type of message that you want to display (text, image, video, audio, or file), and enter the message that you want to display. You can apply various text editing features such as font style, size, color, and alignment from the toolbar below the message field.

  1. Once you have added or edited the message, click the "Save" button to apply the changes.

That's it! You have successfully set up the fallback message for your bot's chat. You can now preview the changes and make additional adjustments as needed.

âš™ī¸
â—€ī¸
Dashboard