âī¸Setting Fallback Message
Here are the step-by-step instructions to set up the fallback message for your bot's chat:
Irrespective of how thoroughly your bot may be trained, there may be instances where it is unsure of how to reply to a user's query, in such cases the bot will reply with the fallback message.
By default your bot will have a few fallback messages, but you can add as many of your own as you want.
Log in to the Dashboard -> navigate to the overview page of the bot that you want to change.
Go to Settings -> Bot Appearance -> Bot Messaging Settings/Text Prompts, and look for the "Fallback Message" section and click on it to edit.
In the "Fallback Message" section, you will see options to edit or add new messages. You can edit an existing message by clicking on the pencil icon, delete a message by clicking on the trash can icon, or add a new message by clicking on the "Add New Message" button.
After clicking on the "Add New Message" button, a message form will open. Select the type of message that you want to display (text, image, video, audio, or file), and enter the message that you want to display. You can apply various text editing features such as font style, size, color, and alignment from the toolbar below the message field.
Once you have added or edited the message, click the "Save" button to apply the changes.
That's it! You have successfully set up the fallback message for your bot's chat. You can now preview the changes and make additional adjustments as needed.
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