# Disable AI

There may be several use cases where you may want the your customers to directly reach out to your Live Chat agents.

Follow this guide to learn how you can do this.

Login to your [dashboard](https://orimon.ai/login) -> go to the overview page of the your bot -> then go to settings -> Human Assist

You will see a switch under the label of "**Disable AI**" as shown below.

<figure><img src="https://55912965-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxUW02x9klXneNc1Bxtt6%2Fuploads%2FAmNSvT8qPXO3lWwHD29r%2FScreenshot%20from%202024-01-17%2012-45-57.png?alt=media&#x26;token=6ae9f8a4-414b-42f9-afc6-498b532b8927" alt=""><figcaption></figcaption></figure>

Simply, "**Enable**" this switch to directly accept any chat requests via your Live Agents.

<figure><img src="https://55912965-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxUW02x9klXneNc1Bxtt6%2Fuploads%2F1U9Ts6B0mpxALuHssyhk%2FScreenshot%20from%202024-01-17%2012-48-50.png?alt=media&#x26;token=d7fe4528-4b81-4c1b-9397-b62d1a8bfbb9" alt=""><figcaption></figcaption></figure>

That's It, you will now directly get customer Chat Requests.