> For the complete documentation index, see [llms.txt](https://orimon.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://orimon.gitbook.io/docs/product-guides/setting-up-live-chat/operational-hours.md).

# Operational Hours

This feature allows you to configure according to your needs, when and for how long, you can accept live chat requests.

Login to your [dashboard](https://orimon.ai/login) -> go to the overview page of the your bot -> then go to settings -> Human Assist

There you will see a section "**Live Chat Configuration**" as shown below.

<figure><img src="/files/qdCVBNNoEvqcOQ2KNYRq" alt=""><figcaption></figcaption></figure>

Click on "**Enable**" switch to activate the setting

Now one by one you can set the configuration as you see fit.

* **Timezone :**  This is the zone for which your live-chat configuration will be set.
* **Shift Start :** This is the time at which your bot will start accepting live-chat requests.
* **Shift End :** This is the time after which your bot will stop accepting live-chat requests.
* **Days :** These are the weekdays when your bot will accept live-chat requests(If this setting is enabled, you must pick at least one week day)
* **Non Operational Hour Message :** This is the text/message that your bot will be respond with a when live chat request is denied.

After configuring all these details, click "**Save**".&#x20;

That's it! you have now successfully configured the active hours of the live-chat of your Chat-bot.