> For the complete documentation index, see [llms.txt](https://orimon.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://orimon.gitbook.io/docs/product-guides/setting-up-live-chat/join-active-chat-room.md).

# Join Active Chat Room

If one of your agents sees an ongoing conversation with your Chat-bot but feels the need to intervene by joining in on the conversation you can follow the steps described below.

You can monitor all active conversations with you Chat-bot by logging in to your [dashboard](https://orimon.ai/login) -> bot overview page -> Chat History

You will see a screen as shown below.

<figure><img src="/files/6JzjswbBCysBlL9DQsyJ" alt=""><figcaption></figcaption></figure>

Here you can view all active conversations of your Chat-bot, click on any of these conversations to view detailed logs of any of these conversations.

<figure><img src="/files/8gHz2f24GeQ1OQVqTkpV" alt=""><figcaption></figcaption></figure>

on the top right corner of the Chat-Log window, you will see a button labelled "**Join Room**"

<figure><img src="/files/uOuVxvhbz3P7R1elWfOp" alt=""><figcaption></figcaption></figure>

Click on this button to join the Chat room

<figure><img src="/files/cGm8F9d15wkfogh0mTIw" alt=""><figcaption></figcaption></figure>

You will then replace your Chat-Bot, and will be redirected to the Live Chat section & will be added to the live chat of this room.

You can now talk to you customer accordingly and end the conversation by clicking on "**Resolve**" whenever you see fit.

That's It, you will now directly join chat rooms whenever you wish.