Docs
  • Overview
    • 👋Welcome to Orimon AI
  • Product Guides
    • 🤖Create A Bot
      • đŸĨLeads Generation & Support Bot
      • đŸ’ŗE-Commerce Specialist Bot
    • đŸ“ĒFlag and Train
    • âš™ī¸Setting up Bot Appearance
      • 🎨Setting Theme Color
      • đŸ’ŦSetting Message Bubble
      • 🎓Setting Bot Header
      • đŸ—¯ī¸Setting Trigger Icon
      • 📩Setting Welcome Message
      • â—€ī¸Setting Fallback Message
      • đŸŗī¸Disable Branding
      • đŸ—’ī¸Setting Lead Form
      • âš ī¸Setting Up Conversation Triggers
      • ⚡Adding Quick Replies
      • 📎Custom Query Placeholder
    • ✨Setting Up Conversational Leads
    • 🙋Setting up Live Chat
      • âš™ī¸Configuring Live chat
      • đŸ—Ŗī¸Transferring To Live Agent
      • đŸ’ģLive Chat Agent Screen
      • đŸ›Ŗī¸Live Chat Process
      • 🕔Operational Hours
      • âšī¸Disable AI
      • 👉Join Active Chat Room
    • đŸ’ŊBot Model
    • đŸŒĄī¸Bot Temperature
    • 🛑Quota Limits
    • 🎭AI custom prompt
    • 🔑Bring your openAI key (BYOK)
  • Fundamentals
    • 🧑Inviting Members
    • âŦ‡ī¸Install the Dashboard App
    • đŸĻBilling and Subscription
      • 🔔How do I subscribe?
      • 🔋How to buy additional quota for my plan?
      • 📈How do I upgrade my plan?
      • ⛔How do I cancel my plan?
      • â™ģī¸How do I renew my plan?
  • Integrations
    • đŸĒWebhook
    • ⚡Zapier
    • đŸ›ŗī¸Pabbly
    • đŸĒ¸Hubspot
    • đŸ‘ĨSalesForce
    • 📗Google Sheets
  • Channels
    • đŸ—Ŗī¸Setting up Channels for Messages
    • 📩FaceBook Messenger
    • đŸŸĸWhatsApp
      • đŸ’ŗAdd Payment Method
    • đŸĒ›DIY Website Building Tools
    • đŸŸĻTelegram
    • 📰WordPress
    • 🌐Website Integration
    • ⚡Zapier
    • đŸ›ŗī¸Pabbly
    • đŸ‡Ģ🇴Slack
    • 🎮Discord
    • đŸ‡Ģ🇲MS Teams
  • Templates
    • 🤝Book a Meeting
  • White-Labelling
    • đŸŗī¸Getting Started
    • 🤖Chat-Bot White Labelling
    • 🔰Dashboard White Labelling
    • 📧Email White Labelling
  • developer API
    • 🔍Getting Started with APIs
    • âœ‰ī¸Message API
Powered by GitBook
On this page

Was this helpful?

  1. Product Guides
  2. Setting up Live Chat

Join Active Chat Room

This is a guide on how your agents can join an ongoing conversation.

PreviousDisable AINextBot Model

Last updated 1 year ago

Was this helpful?

If one of your agents sees an ongoing conversation with your Chat-bot but feels the need to intervene by joining in on the conversation you can follow the steps described below.

You can monitor all active conversations with you Chat-bot by logging in to your -> bot overview page -> Chat History

You will see a screen as shown below.

Here you can view all active conversations of your Chat-bot, click on any of these conversations to view detailed logs of any of these conversations.

on the top right corner of the Chat-Log window, you will see a button labelled "Join Room"

Click on this button to join the Chat room

You will then replace your Chat-Bot, and will be redirected to the Live Chat section & will be added to the live chat of this room.

You can now talk to you customer accordingly and end the conversation by clicking on "Resolve" whenever you see fit.

That's It, you will now directly join chat rooms whenever you wish.

🙋
👉
dashboard