Docs
  • Overview
    • 👋Welcome to Orimon AI
  • Product Guides
    • 🤖Create A Bot
      • đŸĨLeads Generation & Support Bot
      • đŸ’ŗE-Commerce Specialist Bot
    • đŸ“ĒFlag and Train
    • ⚙ī¸Setting up Bot Appearance
      • 🎨Setting Theme Color
      • đŸ’ŦSetting Message Bubble
      • 🎓Setting Bot Header
      • đŸ—¯ī¸Setting Trigger Icon
      • 📩Setting Welcome Message
      • ◀ī¸Setting Fallback Message
      • đŸŗī¸Disable Branding
      • 🗒ī¸Setting Lead Form
      • ⚠ī¸Setting Up Conversation Triggers
      • ⚡Adding Quick Replies
      • 📎Custom Query Placeholder
    • ✨Setting Up Conversational Leads
    • 🙋Setting up Live Chat
      • ⚙ī¸Configuring Live chat
      • đŸ—Ŗī¸Transferring To Live Agent
      • đŸ’ģLive Chat Agent Screen
      • đŸ›Ŗī¸Live Chat Process
      • 🕔Operational Hours
      • ⏚ī¸Disable AI
      • 👉Join Active Chat Room
    • đŸ’ŊBot Model
    • 🌡ī¸Bot Temperature
    • 🛑Quota Limits
    • 🎭AI custom prompt
    • 🔑Bring your openAI key (BYOK)
  • Fundamentals
    • 🧑Inviting Members
    • âŦ‡ī¸Install the Dashboard App
    • đŸĻBilling and Subscription
      • 🔔How do I subscribe?
      • 🔋How to buy additional quota for my plan?
      • 📈How do I upgrade my plan?
      • ⛔How do I cancel my plan?
      • â™ģī¸How do I renew my plan?
  • Integrations
    • đŸĒWebhook
    • ⚡Zapier
    • đŸ›ŗī¸Pabbly
    • đŸĒ¸Hubspot
    • đŸ‘ĨSalesForce
    • 📗Google Sheets
  • Channels
    • đŸ—Ŗī¸Setting up Channels for Messages
    • 📩FaceBook Messenger
    • đŸŸĸWhatsApp
      • đŸ’ŗAdd Payment Method
    • đŸĒ›DIY Website Building Tools
    • đŸŸĻTelegram
    • 📰WordPress
    • 🌐Website Integration
    • ⚡Zapier
    • đŸ›ŗī¸Pabbly
    • đŸ‡Ģ🇴Slack
    • 🎮Discord
    • đŸ‡Ģ🇲MS Teams
  • Templates
    • 🤝Book a Meeting
  • White-Labelling
    • đŸŗī¸Getting Started
    • 🤖Chat-Bot White Labelling
    • 🔰Dashboard White Labelling
    • 📧Email White Labelling
  • developer API
    • 🔍Getting Started with APIs
    • ✉ī¸Message API
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  1. Product Guides

Setting up Live Chat

Human Intervention in chatbot conversation

PreviousSetting Up Conversational LeadsNextConfiguring Live chat

Last updated 10 months ago

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The main objective of Live Chat Handover is to give the customers a fallback option to exit the chatbot conversation or talk to the live agent for any urgent or complicated matters.

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đŸ’ģLive Chat Agent Screen
đŸ›Ŗī¸Live Chat Process
⚙ī¸Configuring Live chat
đŸ—Ŗī¸Transferring To Live Agent