# Live Chat Agent Screen

Members will login in [Dashboard](https://app.orimon.ai/login) and go to the Live Chat section of the bot and will see a similar screen as seen below

<figure><img src="/files/zXQxSvdyWdvpLje6sGSp" alt=""><figcaption></figcaption></figure>

This page contains 3 vertical sections :&#x20;

1. Leftmost section : This contains Chat streams. This further  divided in 3 sections namely :
   1. My Chats : As the name suggests this section will include all chats that are assigned to the member that is viewing this section.
   2. Assigned Chats : All chats that have live members assigned to them will fall under this section. This will not include the chats assigned to the member viewing this section.
   3. Unassigned Chats : All new customers wanting to talk to live members will first move to this section. This section will basically contain all customers that do not have a live member assigned to them.
2. Middle Section : This section contains the entire conversation that has transpired so far in the session. This section also contains the typing pane through which members can send messages to customers.\
   This section also contains the resolve chat button that members can use to end the live customer session.
3. Rightmost Section : This section contains customer profile details of the selected chat like User Details, Device Properties, etc.

All members are allowed to message customers in the Unassigned Section. As soon as any member sends a message in any unassigned chat, then the chat automatically gets assigned to that member. It instantly moves to the My Chats Section of the member who messaged on the chat since they are now assigned to the chat.

From here on, Members and Customers engage in real time conversation. Below is a reference to customers view on Chat-bot :&#x20;

![](/files/6xLoIqAl2KjzejxHhNFi)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://orimon.gitbook.io/docs/product-guides/setting-up-live-chat/live-chat-agent-screen.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.